Failures Move Upstream
Failures move up-stream from the customer through manufacturing and back to the design. When customer complaints become too common a...
Prevention over Reaction
Preventing a problem is far less expensive than reacting to a discovered problem. Consider in the design of a new product, I can get 15...
AI Didn't Kill Your Business! COPQ Did!
The trends and advancements in the flow of information, and the enhancements in the fields of Artificial Intelligence, 3D Printing and...
COST OF QUALITY
There is a definite cost related to quality, and if you are not careful where you spend your quality dollars, it will bite you hard!...
The Expensive Supplier
When choosing a supplier there are many things to evaluate and consider. Developing a new supplier qualification plan to ensure...
Mental Miscalculation
Intuitively we know the quality of our product or service is directly related to the value our customers perceive. However as a quality...
WALK AWAY!
If you are a quality professional you have been asked the question 1000 times, and if you are a business man you need to be asking the...
